Warranty

Scooters Warranty

Due to the inherent nature of the sport and industry of freestyle scooters most distributors and their manufacturers have very limited warranties that cover direct manufacturing faults or failures in their products. As with all extreme sports, scooter equipment suffers damage as a direct result of participation in the sport. Such damage to equipment is not covered under warranty.

In accordance with the Metrikx CUSTOMER CHARTER OF SERVICE, our goal is to process your warranty claim as quickly and efficiently as possible. Before proceeding with your warranty claim please note the following guidelines in regards to the manufacturer’s warranties:

• A MANUFACTURER’S WARRANTY WILL ONLY COVER A DEFECT IN THE MANUFACTURING PROCESS. IT DOES NOT COVER DAMAGE INFLICTED BY IMPACT ON THE SCOOTER.
• Any warranty is void on items that show clear misuse or damage caused by or related to improper riding technique.
• Most manufacturers will also not cover warranty claims on items that show excessive or obvious wear directly or indirectly related to the claim.
• Any modification to a product will void the distributors warranty for that individual part as well as any associated parts.
• A warranty is only approved if the breakage or malfunction of the scooter is a DIRECT RESULT OF A FLAW IN THE MANUFACTURING OF THE PRODUCT. Damage, breakage, cracking or snapping of the product as a result of riding WILL NOT BE COVERED UNDER WARRANTY!
• No warranty on grippes.

If you are still unsure or have a genuine problem that sounds like a manufacturing defect please send a email to:

info@metrikx.ca

Is my scooter faulty and is it a manufacturing warranty?

My wheel has dehubbed

There are two kinds "dehubs". A real dehubbed wheel will have no marks in the metal or plastic rim. This is a manufacturing problem were the PU has not boned correctly to the rim of the wheel. The wheel PU will just push off the rim.

A dehubbed wheel can be caused when your scooter takes a hard sideways impact. Scooter tricks such as Bri's are the most common cause of this. If you chunk the wheel or debub it in this fashion then unfortunately its classed as wear and tear and will not be warranted by the manufacturer. Wheels are classed as wearing part and will need to be replaced after time like car tyres.

My griptape fell off

Make sure your grip tape is pressed all the way down around the scooter before you go on your first run. If you don't do this then the griptape can peel and fall off. Also using griptape in the wet will dramatically reduce the life span causing the grip to fall off or wear thin.

To make your grip last longer avoid mud and water! Grip tape is a cheap wareable part.

BRANDS:

Envy Scooter Warranty: 

We warranty all manufacturer faults. Apparent external damage or wilful damage, misuse or incorrect installation will not be covered by our warranty.
Griptape, Handgrips, Bearings are consumable products and are not covered under warranty unless received in a non functioning or defective state.

WHEELS
Our wheels come with a 90 day manufacturer’s warranty.

This will cover
– De-hubbing of the PU tyre from the wheel core
– Ovalising the hub bearing housing

It does not cover
– Chunking of the wheel: Chunking is when the wheel PU breaks off in “gouges” caused by riding on rough surfaces.
– Wheel bearings

FORKS
All our Forks come with a 90 day manufacturer’s warranty.

This will cover
– Breaking or Bending (except the axle)

This will not cover
– Breaking or bending of the axle
– Misuse or poor set up
– Any modifications to the fork

CHROMOLY BARS
Chromoly bars come with a 90 day manufacturer’s warranty.

This will cover
– Bending or breaking of the bars

This will not cover
– If bars have less then 40mm of fork tube inside the bars
– If you modify or cut your bars
– Scratching or chipping of paint
– Misuse of your bars

ALUMINIUM BARS
Aluminium bars come with a 30 day manufacturer’s warranty.

This will cover
– Cracking of welds
– Paint defects

This will not cover
– If bars have less then 40mm of fork tube inside the bars
– If you modify or cut your bars
– Scratching or chipping of paint
– Misuse of your bars
– Bending or cracking due to misuse or poor landing

Aluminium bars are a light weight product for use by smooth and proficient riders.
Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.

DECKS
All decks come with a 3 month warranty on the headtube

This will cover
– Snapping or visible cracking of the deck
– Function of the deck

This will not cover
– Any damage caused by misuse or abuse to the deck
– Scratching or fading of paint or anodizing
– Damage to the headset cups due to bad set up or lack of maintenance
– Dinting of the deck down tube
– Modifications to any part of the deck, including drill holes

Please note: Scooter decks are subject to extreme pressures and stress. To increase the life expectancy of your deck, avoid constant fly-outs (jumping to flat) and make all attempts to land smoothly, minimising the shock to the deck. All Scooter decks are prone to failure – it’s a fact, as they are constantly grinded and put under extreme pressures.

Tips to make your deck last longer:

– Always land with your knees bent to absorb the shock
– Keep everything tight including your axles and headset
– Avoid grinding on rough concrete
– Limit the amount of fly outs you do
– Never throw your scooter

CLAMPS
Our clamps are covered by a 90 day manufacturer’s warranty.

This will cover
– Breaking of bolts and clamp body

This will not cover
– Cross threading the bolts
– Stripping of the bolt heads by using rounded-off Allen keys
– Scratching of paint or anodizing

The COMPLETES 
3 month manufacturer’s warranty on hardware failure excluding wear and tear.
All warranties will be void if this product is modified in any way. This includes using after-market products, poor maintenance, abuse or misuse.

Attention : each compagnie or brand

Warranty Terms and Conditions

Due to the inherent nature of the sport and industry of freestyle scooters most distributors and their manufacturers have very limited warranties that cover direct manufacturing faults or failures in their products. As with all extreme sports, scooter equipment suffers damage as a direct result of participation in the sport. Such damage to equipment is not covered under warranty.

• A MANUFACTURER’S WARRANTY WILL ONLY COVER A DEFECT IN THE MANUFACTURING PROCESS. IT DOES NOT COVER DAMAGE INFLICTED BY IMPACT ON THE SCOOTER.

• Any warranty is void on items that show clear misuse or damage caused by or related to improper riding technique.

• Most manufacturers will also not cover warranty claims on items that show excessive or obvious wear directly or indirectly related to the claim.

• Any modification to a product will void the distributor's warranty for that individual part as well as any associated parts.

• A warranty is only approved if the breakage or malfunction of the scooter is a DIRECT RESULT OF A FLAW IN THE MANUFACTURING OF THE PRODUCT. Damage, breakage, cracking or snapping of the product as a result of riding WILL NOT BE COVERED UNDER WARRANTY!

Attention: each brad can have different guarantees.The company's guarantee is the only one we take.
Only the brand you use will be able to decide for an accomodation.